{"id":4202,"date":"2021-11-20T02:54:12","date_gmt":"2021-11-20T02:54:12","guid":{"rendered":"https:\/\/conceptfurniture.co.uk\/moyne\/new\/?page_id=4202"},"modified":"2022-09-14T14:08:59","modified_gmt":"2022-09-14T14:08:59","slug":"our-policies","status":"publish","type":"page","link":"https:\/\/conceptfurniture.co.uk\/moyne\/our-policies\/","title":{"rendered":"Our Policies"},"content":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1520516696520{padding-top: 30px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1521632680029{padding-bottom: 20px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Privacy Policy&#8221; size=&#8221;lg&#8221; align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fa fa-child&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fconceptfurniture.co.uk%2Fprivacy-policy%2F|||&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Website Terms&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;fas fa-globe&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fconceptfurniture.co.uk%2Fwebsite-terms%2F|||&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Cookie Policy&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;fa fa-bullseye&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fconceptfurniture.co.uk%2Fcookie-policy%2F|||&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Download Terms&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; i_icon_fontawesome=&#8221;fas fa-book&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fconceptfurniture.co.uk%2Fwp-content%2Fuploads%2F2022%2F09%2FTerms-and-Conditions.pdf|target:_blank&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion active_section=&#8221;&#8221;][vc_tta_section title=&#8221;Website Disclaimer&#8221; tab_id=&#8221;1475573706992-389deec1-fdbf&#8221;][vc_column_text]<\/p>\n<p align=\"justify\"><span style=\"font-family: Open Sans; font-size: small;\">The information contained in this website is for general information purposes only. The information is provided by Concept Furniture International Ltd and while we endeavour to keep the information up to date and correct, Concept Furniture International make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.<\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Open Sans; font-size: small;\">In no event will Concept Furniture International Ltd be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.<\/span><\/p>\n<p align=\"justify\"><span style=\"font-family: Open Sans; font-size: small;\">Every effort is made to keep the website up and running smoothly. However, Concept Furniture International Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.<\/span><\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Environmental Awareness &amp; Sustainability&#8221; tab_id=&#8221;1475573834764-7baf0703-8ac2&#8243;][vc_column_text]<span style=\"font-size: small;\">As an environmentally responsible company, we aim to minimise the impact of our operations on the environment. As significant users of motor vehicles that can have a detrimental effect on the environment, we realise that it is important to take all possible steps in order to mitigate these adverse effects.<\/span><\/p>\n<p>We are determined to show respect for our environment, taking responsibility for reducing our impact and helping our customers do the same. As part of our commitment to reducing carbon emissions, we have invested substantially in our fleet of vehicles &amp; have significantly reduced CO2 emissions.<\/p>\n<p>Working with our clients and our business partners we have identified many areas where we have been able to make a positive contribution to the environment.<\/p>\n<p>Business sustainability is often defined as managing the triple bottom line &#8211; a process by which companies manage their financial, social and environmental risks, obligations and opportunities.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Quality Policy Statement&#8221; tab_id=&#8221;1475573836203-5a93a20d-bde3&#8243;][vc_column_text]Concept&nbsp;Furniture International Ltd recognises that its customers\u2019 requirements for the quality and reliability of its products and, the punctuality of their deliveries are of paramount importance. Concept Group\u2019s aims and objectives are to develop and implement practices &amp; procedures that are necessary to achieve these .<\/p>\n<p>Responsibility for these practices and procedures rests with the two company Directors. The Company will ensure that the practices and procedures, which are incorporated into the company\u2019s documentation systems and which are established through the Quality Management System, are maintained and continually reviewed.<\/p>\n<p>The Company is committed to ensuring the continual improvement of the effectiveness of the Quality Management System, the promotion of a culture of continual improvement throughout the company and, endeavours to achieve total customer satisfaction through the quality of its service.<\/p>\n<p>In addition, Concept Group recognises &amp; accepts its obligations, legal and moral, to adopt and follow safe working practices.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;VAT for Non-EU Customers in the UK&#8221; tab_id=&#8221;1475574139110-c5fd3ad7-fbc0&#8243;][vc_column_text]<\/p>\n<p align=\"justify\"><span style=\"font-size: small;\"> As the SERVICES are supplied in the UK, then VAT is chargeable &#8211; this is not our ruling, this is in accordance with the EU legislation below.<\/span><\/p>\n<p><b>What does &#8216;place of supply&#8217; mean for UK suppliers?<\/b><br \/>\nIf the place of supply of your services is the UK, you must charge any UK VAT due and account for it to HMRC regardless of where your customer belongs. If the place of supply of your services is another Member State, you or your customer may be liable to account for any VAT due to the tax authorities of that country.<br \/>\nWhere the place of supply of your services is outside the UK, you should ensure that your records contain sufficient factual evidence that this is the case.<br \/>\n<a href=\"http:\/\/customs.hmrc.gov.uk\/channelsPortalWebApp\/channelsPortalWebApp.portal?_nfpb=true&amp;_pageLabel=pageVAT_ShowContent&amp;id=HMCE_PROD1_029955&amp;propertyType=document#P860_105213\"> http:\/\/customs.hmrc.gov.uk\/channelsPortalWebApp\/channelsPortalWebApp.portal?_nfpb=true&amp;_pageLabel=pageVAT_ShowContent&amp;id=HMCE_PROD1_029955&amp;propertyType=document#P860_105213<\/a><\/p>\n<p align=\"justify\"><span style=\"font-size: small;\"> <b>Non-EU businesses visiting the UK &#8211; getting VAT refunds:<\/b><br \/>\nIf you buy goods or services for your business in the UK, you may have to pay VAT on them. You may be able to reclaim the VAT you paid in the UK if you&#8217;re registered as a business in your own country, and bought the goods or services to use in your business.<\/span><\/p>\n<p>There&#8217;s a Refund Scheme that you might be able to use to reclaim this VAT. What you can reclaim depends on the UK&#8217;s rules for claiming input tax. This guide explains who can use the Refund Scheme, what you can and can&#8217;t claim under the scheme, how to make a claim and how you&#8217;ll be paid.<\/p>\n<p><b>Who can use the Refund Scheme?<\/b><br \/>\nIf you&#8217;re registered as a business in a non-EU country you can use the Refund Scheme to reclaim VAT paid in the UK as long as all of the following apply:<br \/>\n\u2022 you&#8217;re not VAT-registered in the UK and you don&#8217;t have to be, or can&#8217;t be, VAT-registered here<br \/>\n\u2022 you don&#8217;t have a place of business or other residence here<br \/>\n\u2022 you don&#8217;t make any supplies here<\/p>\n<p><b>But if you do make supplies in the UK, you can still use the scheme if the only supplies you make here are either:<\/b><br \/>\n\u2022 transport services related to the international carriage of goods<br \/>\n\u2022 goods and services where the person you&#8217;re supplying has to pay VAT on them<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Cancellation Policy&#8221; tab_id=&#8221;1475574141078-5a73cc80-3d44&#8243;][vc_column_text]<div role=\"form\" class=\"wpcf7\" id=\"wpcf7-f5490-o1\" lang=\"en-GB\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/moyne\/wp-json\/wp\/v2\/pages\/4202#wpcf7-f5490-o1\" method=\"post\" class=\"wpcf7-form init\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"5490\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.5.2\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f5490-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<ul>\n<li>We can offer a full  refund if you cancel 2 weeks prior to the delivery date.<\/li>\n<li>If we have delivered your furniture &amp; you decide to cancel no refund is<br \/>\npossible as we have cleaned, loaded &amp; carried your furniture to site.<\/li>\n<li>If you decide to cancel your furniture half way through an exhibition or event in which we are not present a collection charge may be applicable, and no refund will be given on the hire.<\/li>\n<\/ul>\n<div class=\"ourform\">\n<h3>Cancellation Policy Form<\/h3>\n<p>Name (required)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-name\"><input type=\"text\" name=\"your-name\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Email (required)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-email\"><input type=\"email\" name=\"your-email\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Phone(required)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-tel\"><input type=\"tel\" name=\"your-tel\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-tel wpcf7-validates-as-required wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Delivery Date(required)<br \/>\n    <span class=\"wpcf7-form-control-wrap your-date\"><input type=\"text\" name=\"your-date\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Delivery Address<br \/>\n    <span class=\"wpcf7-form-control-wrap your-address\"><input type=\"text\" name=\"your-address\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Job No<br \/>\n    <span class=\"wpcf7-form-control-wrap your-job\"><input type=\"text\" name=\"your-job\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p>Cancellation Reason<br \/>\n    <span class=\"wpcf7-form-control-wrap your-cancel\"><input type=\"text\" name=\"your-cancel\" value=\"\" size=\"40\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" \/><\/span> <\/p>\n<p><input type=\"submit\" value=\"Submit\" class=\"wpcf7-form-control has-spinner wpcf7-submit\" \/><\/p>\n<\/div>\n<div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div><\/form><\/div>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Conditions of on-site and dry hire&#8221; tab_id=&#8221;1528442943144-705e7e5e-0280&#8243;][vc_column_text]Our furniture is delivered cleaned, bagged and, in good order, we&#8217;d love to receive it back in the same condition, therefore, to ensure that it does not get damaged please:<\/p>\n<ul>\n<li>Don&#8217;t cut, drill holes in, staple, glue, stick, or use the furniture as a bench to hammer upon<\/li>\n<li>Don&#8217;t stand on the furniture, it&#8217;s simply not designed for that<\/li>\n<li>Don&#8217;t remove shelves\/doors from fridges or showcases &#8211; please let us know if you need anything altered.<\/li>\n<li>Don&#8217;t apply any foamex board, decals &#8211; this can only be done with prior consent, anything must be low tack adhesive<\/li>\n<li>Don&#8217;t remove or swap plugs from electrical items &#8211; our goods are PAT tested for your safety<\/li>\n<li>Don&#8217;t use any cleaners or abrasives to remove marks\/dirt\/spillages &#8211; use a cloth with warm soapy water or, contact us if you require advice or support<\/li>\n<\/ul>\n<p>***** Any damages or losses will be charged as set our in our terms and conditions *****<\/p>\n<ul>\n<li>Do remove all items from cupboards and fridges &amp; chillers &#8211; if you have left anything please contact us straight away (job number is critical)<\/li>\n<li>Do contact us straight away should there be an issue with any items we have supplied &#8211; we will endeavour to do what we can to rectify the issue before the show\/event starts<\/li>\n<li>Do ensure that any keys supplied with lockable items are returned &#8211; otherwise these will be charged for<\/li>\n<li>Do remember to return all chargers\/light sources\/extension leads<\/li>\n<li>Do have a great exhibition\/event<\/li>\n<li>Do call us when you next require hire furniture<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Retention of Title&#8221; tab_id=&#8221;1553681779620-9029be96-4ade&#8221;][vc_column_text]<\/p>\n<ol>\n<li>Title to {<em>the Goods<\/em>} shall remain vested in {<em>the Seller<\/em>} and shall not pass to {<em>the Buyer<\/em>} until the purchase price for {<em>the Goods<\/em>} has been paid in full and received by {<em>the Seller<\/em>}. Until title to {<em>the Goods<\/em>} passes:\n<ol>\n<li>{<em>the Seller<\/em>} shall have authority to retake, sell or otherwise deal with and\/or dispose of all or any part of {<em>the Goods<\/em>};<\/li>\n<li>{<em>the Seller<\/em>} and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which {<em>the Goods<\/em>} or any part are stored, or upon which {<em>the Seller<\/em>} reasonably believes them to be kept;<\/li>\n<li>{<em>the Buyer<\/em>} shall store or mark {<em>the Goods<\/em>} in a manner reasonably satisfactory to {<em>the Seller<\/em>} indicating that title to {<em>the Goods<\/em>} remains vested in {<em>the Seller<\/em>}; and<\/li>\n<li>{<em>the Buyer<\/em>} shall insure {<em>the Goods<\/em>} to their full replacement value, and arrange for {<em>the Seller<\/em>} to be noted on the policy of insurance as the loss payee.<\/li>\n<\/ol>\n<\/li>\n<li>Irrespective of whether title to {<em>the Goods<\/em>} remains vested in {<em>the Seller<\/em>}, risk in {<em>the Goods<\/em>} shall pass to {<em>the Buyer<\/em>} upon delivery.<\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<img decoding=\"async\" class=\"alignnone size-full wp-image-3623 aligncenter\" src=\"https:\/\/conceptfurniture.co.uk\/moyne\/wp-content\/uploads\/2015\/05\/gdpr.png\" alt=\"\" width=\"200\" height=\"150\">[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row css=&#8221;.vc_custom_1520516696520{padding-top: 30px !important;}&#8221;][vc_column][vc_column_text] [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1521632680029{padding-bottom: 20px !important;}&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Privacy Policy&#8221; size=&#8221;lg&#8221; align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fa fa-child&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fconceptfurniture.co.uk%2Fprivacy-policy%2F|||&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][vc_btn title=&#8221;Website Terms&#8221; size=&#8221;lg&#8221; align=&#8221;center&#8221; i_icon_fontawesome=&#8221;fas fa-globe&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fconceptfurniture.co.uk%2Fwebsite-terms%2F|||&#8221;][\/vc_column][vc_column<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-4202","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/conceptfurniture.co.uk\/moyne\/wp-json\/wp\/v2\/pages\/4202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conceptfurniture.co.uk\/moyne\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/conceptfurniture.co.uk\/moyne\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/conceptfurniture.co.uk\/moyne\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conceptfurniture.co.uk\/moyne\/wp-json\/wp\/v2\/comments?post=4202"}],"version-history":[{"count":0,"href":"https:\/\/conceptfurniture.co.uk\/moyne\/wp-json\/wp\/v2\/pages\/4202\/revisions"}],"wp:attachment":[{"href":"https:\/\/conceptfurniture.co.uk\/moyne\/wp-json\/wp\/v2\/media?parent=4202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}